Choose the product or service
Open Setup, choose an existing Shopify product or create a dedicated draft product, then confirm the product is active before publishing.
Support
Get unstuck without leaving Shopify.
Troubleshooting checklists for merchants setting up booking pages and customers managing an existing appointment, plus how to reach a person. For step-by-step guides to the screens you use most, read the help center.
Merchant setup
Publish the first booking page
Use this when a merchant needs a working booking page on a Shopify product.
Review availability
Set duration, capacity, timezone, weekly hours, date exceptions, staff resources and location before inviting customers.
Preview and publish
Use the storefront preview and Theme Editor link to verify the app embed or inline calendar before sharing the product page.
Storefront booking
Customer booking flow help
Use these checks when customers cannot see slots or cannot complete a booking.
No times are available
Check service duration, weekly hours, date exceptions, resource capacity, existing bookings, location timezone, lead time and booking-window limits.
The booking button is missing
Confirm the product is connected to an active booking page, the app embed is enabled, the kill switch is off and the selected variant is eligible.
The wrong product opens
Return to Setup, reconnect the Shopify product or variant, save, then preview the product page from the completion checklist.
A customer entered the wrong email
Open the booking in Shopify Admin, verify the status, then use the customer email and booking time when contacting support.
Customer self-service
Cancel or reschedule an appointment
Customers use the secure action links in their booking email. Links expire and only expose the action needed for that booking.
1Open the confirmation email
Use the cancel, reschedule or manage booking link sent after the appointment was created.
2Choose a valid action
Cancellation and rescheduling follow the merchant's policy and current slot availability.
3Check the updated message
The customer receives the current status, and the merchant sees the change in the booking detail timeline.
Notifications
Email setup and delivery
Confirmation, reminder, follow-up and merchant-alert messages can be reviewed before launch.
Preview copyReview subjects, body text and variables from Notification settings.
Missing emailCheck spam folders, customer address spelling and the booking notification timeline.
Merchant alertsConfirm merchant-alert email settings and include the booking ID when requesting support.
Billing and account
Plans, privacy and uninstall
There are two plans. Free is $0.00 per month with 1 active booking page, 1 staff resource, 1 location and 1 bookable product. Pro is $1.00 per month with 100 active booking pages, 25 staff resources, 10 locations and 100 bookable products, and it enables paid booking through Shopify checkout. Plan changes use Shopify-managed billing. Booking configuration and history remain available when capacity changes.
What counts as a booking page?
One active Shopify product or service published to accept appointments. The Free plan supports one active booking page.
How do upgrades work?
Start from Billing inside the app. Shopify confirms the subscription and the app refreshes plan capacity after approval.
How do I request data deletion?
Email support with the shop domain and request type. The app also supports Shopify privacy webhooks for customer and shop data requests.
What happens on uninstall?
Storefront booking surfaces stop, active customer action links are invalidated and Shopify access-token state is cleared.
Troubleshooting
Recovery checklist for common issues
Collect these details before escalating so support can reproduce the exact state without asking for passwords or private payment details.
- Theme or storefront issue: shop domain, product URL, theme name, whether the app embed is enabled, and a screenshot of the broken state.
- Availability issue: booking page, timezone, date, desired time, duration, capacity, staff/resource and existing booking count.
- Customer action issue: booking ID, customer email, action attempted, link error message and current booking status.
- Billing issue: plan name, Shopify billing confirmation state and whether capacity changed after approval.